In real time chat you discuss your views, share data and files which contain important information. You can do changes instantly if required. Chat mainly used in long distance communication which brings different organizations together. Suppose your main branch is in US and have many franchises around the world. To handle all your projects and clients, you have project management software which manages your data. Through chat you can discuss your views and share your files but this procedure is possible when you and your client have same messenger to chat. It means you have to manage both software (contain projects) and side by side messenger. You have to first download that messenger which client usually use or vice versa.
Instant messaging has been gaining popularity in many companies because it can be used for quick communication between coworkers. The main concern is privacy because private personal data is used for identification and there are ways for people to gain access to this information. Also, because the communication channels used may not be secure and private. Sometimes chat messenger create problem when we are in a hurry or going out of the city for business for e.g. if you are in US and want to discuss some important information with your client then first you download that messenger then do chat. It’s really bad for your business and its growth.
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